Returns policy
Nexora Grupo Mundo · 10/5/2026
1. Return period
You can return a product within 14 days of the date you received it, without giving a reason.
2. Conditions
The product must be unused, complete and, where possible, in its original packaging. You may open it and try it as you would in a shop.
3. Products that cannot be returned
For hygiene reasons we cannot accept returns of makeup, skincare, perfumes, wigs and extensions once opened or used. The same applies to made-to-measure or personalised products.
4. How to return
Write to apoio@nexoragrupomundo.com with the order number and the product you want to return. We will send you instructions and the selling store's address.
5. Shipping costs
The cost of sending the return is paid by the customer, unless the product arrives faulty, damaged or different from what was ordered.
6. Refund
The refund is made within 14 days of the store receiving the product, using the same payment method as the purchase, and includes the original shipping cost.
7. Faulty products
If the product is faulty or does not match what you ordered, contact us. You are entitled to a repair, replacement or refund under the legal guarantee of your country.